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| Ease of Use | 5.3/10  |
|---|---|
| Durability | 4/10 |
| Style | 5.8/10 |
| Service & Support | 2/10  |
| Value for Money | 2/10 |
| Overall rating | 1.5/10 |
By planner
on 11th Apr 2006
| Owned Product For: | More than 1 year |
|---|---|
| Special Features | Not supplied |
| Ease of Use | 3/10 |
| Durability | 1/10 |
| Style | 2/10 |
| Service & Support | 0/10 |
| Value for money | 2/10 |
| Overall value | 1/10 |
 planner's recommendation | |
Cheap and Cheerful
Aftersales service
Please note that this review is not specific to the model but more about Beko as a company. I will post this on both products.
I have had a Beko fridge freezer for a number of years - The build quality is what you expect for what you pay. The unit has been reliable but a few months ago the seal around the fridge door finally gave up. I contacted Beko parts services in the UK and parted with £60 for a replacement door. Finally after about 3 weeks the door arrived but was damaged. I contacted Beko and they ordered me another one once they had got UPS the courier to accept liability. This took over a week to be finally told that I had to take the new door to the tip. So I waited another three weeks for the second door to arrive. Again it has some slight damage to it but not enough to warrant another three weeks. So I fitted the new door and Beko have changed the specifications of the door because now once the furniture is fitted (Milk and bottle holder) the door does not shut.
So back on the phone to Beko UK but of course they cannot do anything as they have to contact Beko somewhere else in the world to find out what has happened.
So as you can imagine I am very unhappy with their aftersales services.
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