Picture courtesy of jgriffiths.
| Customer service | 2.4/10 |
|---|---|
| Value for Money | 3/10 |
| Reviewer Rating | 2.7/10 |
| Overall Rating | 3.3/10 |
By John Chia
on 10th Apr 2006
| Used card for | 1 year and over |
|---|---|
| Loyalty scheme | Yes |
| Customer service | 0/10 |
| Value for money | 5/10 |
| Overall value | 2/10 |
| | |
Points
Poor customer service from their call centres
I really enjoy shopping at M&S; mostly due to the great customer service. However, I cannot say the same for their staff in their offshore call centres. Although, they were polite, they do not REALLY understand. They are very inflexible. It is for this reason that I would not recommend applying for the Marks & Spencer & More credit card.
Important, please be aware that:

| Helpful | Unhelpful | Agree | Disagree |
|---|---|---|---|
| 0 | 1 | 0 | 0 |
Total Respect: -1
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