Interflora www.interflora.co.uk Review

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koopergirl's review of Interflora www.interflora.co.uk

“For mothers day I ordered online from Interflora a...”

Written on: 07/04/2006 by koopergirl (2 reviews written)

Good Points
The flowers were delivered on the right day

Bad Points
Arrangement nothing like picture
Bad customer service
Most of the flowers were dead within 3 days

General Comments
For mothers day I ordered online from Interflora a bouquet of flowers in a cream cermaic pot for my mum. In total I paid £47.00 for the flowers, a bottle of wine and the extra charge for it to be delivered on Mothers Day. It was delivered on the right day, but the arrangement was put in a horrible brown basket and not the pot that I wanted. My mum said that the flowers did look nice, but by the Wednesday most of the flowers were dead.


As I did not see the arrangement until over a week later, I phoned Interflora straight away and told them my problem. The young man told me another bouquet would be sent out to my mum, which I thought was great, but then 2 days later I received an email saying that this wasn't going to happen as I placed a complaint after 7 days. They said that I could have 20% gift vouchers to the value of the flowers. I was absolutely disgusted by this. Why they thought I would ever order anything from them again is beyond me. I wasn't bothered about the money, I just wanted my mum to have the arrangement that I ordered. I will never use Interflora again.

  • Flowers

    Goods purchased & cost

  • On time

    Delivery

  • Quality of website

  • Value For Money

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Lou Grant's Response to koopergirl's Review

Written on: 12/04/2006

I very often live in the far reaches of inhospitable lands, that said I still need to send flowers for one reason or another. For over twenty years I have used a florist who is linked to Interflora. When I call I always explain what I want, where to send the Flower arrangement and as important the time and date etc., adding what I ask in the message or greeting on the attached card. The florists are always sensitive to my reason, have never failed to take all down accurately and relayed that along the chain that only they have to ensure my wishes are carried out to the letter. There has never been a time when I have asked them if they have got to the destination. They have I know always ensured fresh and crisp flora has been used. I would have no hesitation of recommending their services. Even a child could have confidence if they called they would I know be very helpful and yes I will be using them again, probably several times.

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