Numatic Henry HHR200 Review

Overall Rating

Great suction, low noise, easy to use, cylinder and upright in one. Extra stars for Numatic customer service.

Cheap and bendy plastic handle, packing not strong enough (arrived damged)

I have a dog and three cats, so lots of hair. With my now Numatic Henry, no more smell of dog when I hoover. I used my old two vacuum cleaner for 40 years (YES, 40 years old and still working fine) and I felt it was time for a change. I wanted a hoover which had the suction of my cylinder cleaner and the rotating brush of my upright in one. I had positive feedback from friends about the ordinary Henry and went for the Hound with the electric brush. When it arrived, my first disappointment was the box had split open and Parcel Force had wrapped a plastic bag around it to keep everything inside. Nothing got lost but one of the tubes had a severe dent. My second disappointment was that the handle is made from plastic which is too weak to keep the tube ridged when working with the suction on full. I got a feeling of using a cheap bendy plastic tube, the kind you get with very cheap vacuum cleaner. These are my only negative points about the Henry Hound.

On the positive side, I got a vacuum cleaner which cleans equal (but not better) to my old Constallation and Junior in one set. Because I now have only one hoover, I don't mind that it is a bit bigger than average. I find operation is very easy and noise is low. To empty the bag is also very easy. The cable has to be wound back manually (I expected a spring rewind) but it is easy enough and no hassle. The cable itself is very long with 15m which give a 30m (90 feet)working radius. The hose could have been a bit longer, it does not quite reach to top stairs, so I build myself a little hose extension out of an old hoover hose and this works fine.

One quick comment on Numatics customer service. I bought my hoover from Amazon.co.uk and because one of tubes got damaged I wanted it changed. Unfortunately, Amazon does not offer a facility for exchange of parts, I would have to return the complete cleaner for an exchange. This would have ment to wait another 3-4 weeks. So I rang Numatic direct and explained my situation and asked if I could buy the damaged tube from them. To my surprise, the friendly Numatic lady offered to send the tube to me without charge. Now, this I call an excellent customer service. This alone must qualify for 10 stars.