hmv www.hmv.co.uk review

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Average Ratings

Customer Service	4.6/10
Quality of website	5.4/10
Value for Money	5/10
Reviewer Rating	3.4/10
Overall Rating	3.3/10

29% Recommended7 out of 24 Reviews

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By russ2849 on 4th Apr 2006

russ2849's Ratings

Goods purchased & cost	CD/DVDs, £25
Customer service	Poor
Delivery	Still waiting
Quality of website	5/10
Value for money	5/10
Overall value	2/10
russ2849's recommendation

Good Points

More competitive prices
Sells CD Singles

Bad Points

Poor customer service and slow delivery.

General Comments

Firstly I bought a CD last summer from HMV which after 2 months had not arrived (on order with supplier). I cancelled it and bought it off Ebay instead. The item is still on my account 'awaiting cancellation'.

Tried them again this February. Bought special offer DVD and normal price CD. CD arrived after about a week but to date (6 weeks later) no DVD as it is 'on order with supplier'. Website is still selling DVD (at normal price now) and states that it should be despatched within 10 days.

I am afraid HMV need to sort themselves out if they are to retain me as a customer.

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