Lastminute.com Review

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0.9 stars
Average rating for this product is: 0.9 out of 5

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healan's Review of Lastminute.com

27th Mar 2006

Overall Rating

0 stars
  • Value for money
    2.5 stars
  • Customer Service
    0 stars
  • Have you booked through this tour operator before?
    Yes
Good Points

Very quick to book and take the money.


Bad Points

Very poor customer services


General Comments

I booked flights to South Amerca with Lastminute and paid by credit card. Within a few hours circumstances dictated that I cancel the flights. I phoned the company, followed the computerised pathway and, eventually, told that I would be transferred to an agent to discus the cancellation. Yet another computer appeared telling me to go to the website and fill in a form. I eventually found the form and filled in the details. I thought I would call the company to confirm. It took 45 minutes and a number of conversations with computers and humans, always transferred to someone else, before I was routed to an independent travel agent! They gave me another number. This was answered by a human and I was only transferred once and, yes, I was able to cancel my flight - no mention of the form I had filled in earlier. I also found out that if you email: urgent@lastminute.com - you will be replied to fairly quickly. If you book, hope nothing else changes - they are not interested once they have your money.

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