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| Value for Money | 3.5/10  |
|---|---|
| Overall rating | 0/10 |
By farukhz
on 16th Mar 2006
| Value for money | 0/10 |
|---|---|
| Overall value | 0/10 |
 farukhz's recommendation | |
Fast Delivery, no other good points about this company.
Poor customer care, stubbeness, rude, unhelpful, lack of communication, not approchable
We ordered Roma Leather Bed from Cultured Home.com. The company owner told us that the bed is a brown colour. We paid for the item, the delivery was very fast within 3 days of payment as promised. When we received the bed it was a 'black brown' colour. We immediately contacted them but they basicaly didn't want know that he didn't tell us that it's a black brown colour. Wouldnt take his bed back, called Trading Standards agency and credit card company, they advised us to return the bed whether he gives us a full refund or not as we were under the 7 days Distance Selling Regulation Law. For first 3 days he kept saying that he needs to speak to other company directors, but when we secretly called main switchboard number, they confirmed that he is the sole owner of the business. Basically he was trying to pass the 7 days period. All in all we kept the bed but the amount of hassle he had to go through was unbelievable. Wouldn't recommend this retailer for any thing he sells.
Important, please be aware that:
| Helpful | Unhelpful | Agree | Disagree |
|---|---|---|---|
| 1 | 0 | 0 | 0 |
Total Respect: +1
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culturedhome on 3rd Apr 2006