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| Customer Service | 1.3/10   |
|---|---|
| Value for Money | 2.2/10 |
| Reviewer Rating | 1.3/10 |
| Overall Rating | 1.3/10 |
By Hultsman on 14th Mar 2006
| Have you booked through this tour operator before? | No |
|---|---|
| Value for money | 0/10 |
| Overall value | 0/10 |
 Hultsman's recommendation | |
None at all
Everything, A to Z
I am giving the best advice when I encourage you NOT to use Cheapseats! The problems and my goodness, the customer service... horrible! Nobody can help you (I agree that there's supposedly NOT a Supervisor to help you even if you say you'll hold...) and you are stuck. It's been a nightmare. After things that are too lengthy to describe here, I called customer service and held for 40 minutes. The rep. told me most holds were 2 hours, then when he couldn't help me, he told me to call back tomorrow... After having just told me most waits are 2 hours! Paid over 4K for a trip to Munich for my family and it's been a horrible experience. You'll never be able to resolve anything if you need to call them, so I recommend that you stay away from Cheapseats. I booked with Cheapseats to save about 20.00 per person over Expedia, who I've used before. NEVER again.
Important, please be aware that:
| Helpful | Unhelpful | Agree | Disagree |
|---|---|---|---|
| 0 | 0 | 1 | 0 |
Total Respect: +1
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