Virgin Mobile www.virginmobile.com Review

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2.3 stars
Average rating for this product is: 2.3 out of 5

From 5 ratings and 27 reviews

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patrick1234's Review of Virgin Mobile www.virginmobile.com

12th Mar 2006

Overall Rating

0.5 stars
  • Value for money
    0.5 stars
  • Customer service
    N/A
  • Quality of website
    2.5 stars
  • Goods purchased & cost
    50 USD
  • Delivery
    On time
Good Points

Good marketing campaign.
Lots of happy smiling people
Very nice


Bad Points

Poor customer service,
Have to speak to an automated attendatnt
NO INTERNATIONAL TXT MESSAGES
Very expensive rates
They revoke your account balance if you don't use it quickly enough


General Comments

I'm really sorry I subscribed to Virgin. You can't send text messages overseas which is a big downer for me. the rates are expensive. If Branson put more money into creating a better service instead of throwing money at a massive marketing campaign then perhaps I wouldn't be so angry.

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Members' Comments onpatrick1234's Review

  • ShilaElise on 29th Apr 2006

    Two points:- 1. Unused airtime DOES carry over when you top up. The only time you lose the balance is if you go a total of 5 MONTHS without topping, then you lose balance and phone number but within 60 MORE DAYS after that you can have your deactivation balance restored but not your phone number. 2. You can text internationally, you just have to send it to the email address for the other persons cell phone. VM's would be yourcellnumber@vmobl.com. Gotta find the domain for the other carrier and you can send SMS internationally. Hope that helps :D