alltel review

Average Ratings
Signal Coverage5.6/10 Based on 11 ratings
Customer Service3.3/10 Based on 4 ratings
Value for Money4.1/10
Reviewer Rating3.5/10
Overall Rating3.4/10 Based on 15 ratings
29% Recommended4 out of 14 Reviews

Review of Alltel Mobile Phone Network

By y2kspag on 10th Mar 2006

y2kspag's Ratings
Time with NetworkOver 1 Year
Signal Coverage5/10
Value for money5/10
Overall value2/10
no y2kspag's recommendation

Good Points

None

Bad Points

Rubbish customer service

General Comments

I have used Cellular one for 10 years! As a Former Cellular One customer, I had come to expect a superior level of customer service, including courtesy policies. One such policy that I discovered is no longer being offered, through Alltel is where I am able to retroactively make changes to my plan. As a Cellular One customer, I had become accustomed to such policies, and continued service based on these extensions, when I could have gone with a company that had better coverage or a better plan.

Customer service is extremely important to me. Now that Alltel has purchased Cell One, based on my first experience I will be leaving as soon as my plan is up, if not sooner. Their level of customer satisfaction and customer oriented service has gone the way of the rest of the companies that only look out for themselves.

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