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- y2kspag's review
| Signal Coverage | 5.6/10   |
|---|---|
| Customer Service | 3.3/10 |
| Value for Money | 4.1/10 |
| Reviewer Rating | 3.5/10 |
| Overall Rating | 3.4/10 |
By y2kspag on 10th Mar 2006
| Time with Network | Over 1 Year |
|---|---|
| Signal Coverage | 5/10 |
| Value for money | 5/10 |
| Overall value | 2/10 |
 y2kspag's recommendation | |
None
Rubbish customer service
I have used Cellular one for 10 years! As a Former Cellular One customer, I had come to expect a superior level of customer service, including courtesy policies. One such policy that I discovered is no longer being offered, through Alltel is where I am able to retroactively make changes to my plan. As a Cellular One customer, I had become accustomed to such policies, and continued service based on these extensions, when I could have gone with a company that had better coverage or a better plan.
Customer service is extremely important to me. Now that Alltel has purchased Cell One, based on my first experience I will be leaving as soon as my plan is up, if not sooner. Their level of customer satisfaction and customer oriented service has gone the way of the rest of the companies that only look out for themselves.
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