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Picture courtesy of Deerstalker.
| Customer Service | 3.4/10   |
|---|---|
| Telephone Banking | 4.5/10 |
| Internet Banking | 6.3/10 |
| Local Branch | 2.8/10 |
| Cash Point Facility | 4.8/10 |
| Reviewer Rating | 2.7/10 |
| Overall Rating | 2.9/10 |
By terr1 on 10th Mar 2006
| Overall value | 0/10 |
|---|---|
 terr1's recommendation | |
They seemed very helpful at the start until I lodged a cheque for a substantial amount, they then froze my account for a week, and they didn't even say sorry for the inconvenience.
They charge far too much for failed direct debit's. They charge £34 then £25, and don't pay the bill. In that instance the direct debit was for £10!
If you ever get into difficulty with the running of your Alliance & Leicester account they don't want to know. The credit control centre is rubbish, and they have no facilities set up to help in that area.
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