markgale's Review of Viking Direct www.viking-direct.co.uk
9th Mar 2006
Overall Rating
- Value for money
- Customer serviceNon-Existant
- Quality of website
- Goods purchased & costOil Filled Radiator, £20
- DeliveryOn time
Misleading product images / descriptions
No interest of problem from Ben Adams (Internet Customer Services Team)
General Comments
I received by the way of a Viking Direct SPAM email an attractive offer of a cheap radiator - high wattage, easily moved on wheel, on/off timer etc etc for only 20.00 normal I just bin the SPAM sent by companies who send this unsolicited junk but on this occasion I was tempted to purchase the item. The website showed the picture of the item 250x250 pixels clearly showing the wheels, the timer etc. The description as still shown says - 1.5 KW RADIATOR.
Thermostatic control.
3 heat setting with neon indicator.
Frost protection.
Overheat safety cutout.
Mounted on castor's for complete mobility.
Integrated carry handle.
Yet when you purchase the item you get a lower spec model with no wheels, no timer, half the power. After speaking to Ben Adams, Internet Customer Services Team at Viking Direct they claimed that the page used to sell two different models the higher and the lower spec model, but since a website redesign the image / description had been associated with the cheaper version. They did not offer to give the high spec model, and just brushed off the comments. 7 days later the listing remained unchanged. So I informed Leicester Trading Standards who are now dealing with the issue.
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