Direct Line Home Insurance Review

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Direct Line Home Insurance
1.2 stars
Average rating for this product is: 1.2 out of 5

From 1 rating and 17 reviews

Thumb down 18% of users recommend this product

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Jardyl's Review of Direct Line Home Insurance

7th Mar 2006

Overall Rating

3 stars
  • Value for money
    4 stars
  • Type of Cover
    Buildings & Contents
  • Have you made a claim
    Yes
  • Customer Service
    4 stars
Good Points

Easy to contact
Very good cover for high value items.


Bad Points

Renewals


General Comments

We've been with Direct Line Home Insurance for many years now, and have made 3 claims, including a collapsed drain which they arranged for the very good repair of; The broken glass in our front door (caught by the wind) which the repairer bodged - Direct Line refused to pay out for a new one, so we had to replace it ourselves; and a leaking roof that damaged the bedroom ceiling - the assessor came and a cheque followed in the post after redecoration.

Two out of three ain't bad, but what riles me is the annual renewal procedure. Every year a letter arrives with a renewal premium £250 more than we paid the year before. So, I go online and re-enter all my details, get a cheaper quote, ring Direct Line and cancel the old policy and start a new one with the same level of cover for £250 less. Madness, but it works.

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Members' Comments onJardyl's Review

  • Blanchardfamily2001 Rank: MajorCompetition Winner on 5th May 2006

    In the process of making a contents claim, following a burglary on 8 April - I could not make a claim until a weekday. The letter about the claim told me nothing, I had to phone for guidance. After remembering 80 DVD titles, the receipts and the stolen list is sent off to the Claims Dept, 8 working days later I phone Direct Line to be told they have past my claim onto a subidary company UK Assistance, because I was claiming for more than 5 items. Now I have to wait for an insurance advisor to come and visit me, to discuss my claim. This is stupid I pay my insurance premium and when I make a claim, I expect it to be dealt with immediately, not sat on and passed to another company to deal with. Direct Line will not be getting anymore premiums from us.