Dell 5150 Review

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2.4 stars
Average rating for this product is: 2.4 out of 5

From 0 ratings and 4 reviews

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ernestd's Review of Dell 5150 Computer

26th Feb 2006

Overall Rating

0.5 stars
  • Value for money
    0 stars
  • Ease of Use
    0.5 stars
  • Time Computer Owned
    Between 1 - 4 Weeks
  • Ease of Set Up
    1.5 stars
Good Points

Looks good
Software comes loaded


Bad Points

Lack of service! After 4 weeks they still can't get the PC to work, and have to date refused to exchange the machine, blaming it on the pre-loaded software, which their own engineer disagrees with!!


General Comments

I have had my Dell 5150 computer system for 4 weeks, and I have made over 20 telephone calls, had 2 missed appointments and 1 engineer visit from Dell, and the system is still not working. Their Indian call centre is useless, and their premium technical support is expensive, and did not resolve matters.

Whilst the PC's look good, their service is unbelievably bad. I would never buy another Dell.

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Members' Comments onernestd's Review

  • Bertie Rank: Major-GeneralCompetition Winner on 27th Feb 2006

    Ernest.......There are many reviews like yours on this site and I wonder why people don't buy their computers from a local computer shop who can give excellent advice, most would probably be cheaper than the 'big boys' and above all provide after-sales SERVICE.

  • daveshortt on 21st Mar 2006

    IT can be a vicious circle when you start trying to ring DELL after hours.Its best to ring during working hours 8 - 6. Is it not simpler to get in touch with one person at Dell and I am sure they will facilitate you with all incoming calls and deal with you one on one. As for your system it's in the warranty that Dell don't accept responsibility if you set up your computer incorrectly and I am surprised taht they have been so helpful. It's common knowledge that when you are purchasing your computer there is an addidtional cost to get dell engineers to set up your computer and if this is what has happened in your case I am sure they would replace the computer immediately. If you set it up wrong then calling India isn't going to get it fixed. Best to get a Dell personal number and be polite as they are under no obligation to help fix damage you may have caused by setting it up incorrectly, although under warranty they must replace the computer if it is faulty. Did you get the resource cd for $6 when you bought the computer? Simply use it to reload the software. If this doesn't work then write a letter asking the to replace under warranty and shift the obligation onto them and they will fix very quickly.
    Regards,
    daveshortt