Faith Direct www.faith.co.uk Review

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2.8 stars
Average rating for this product is: 2.8 out of 5

From 4 ratings and 3 reviews

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Belle16's Review of Faith Direct www.faith.co.uk

14th Feb 2006

Overall Rating

4.5 stars
  • Value for money
    5 stars
  • Customer service
    Good
  • Quality of website
    5 stars
  • Goods purchased & cost
    Shoes £10
  • Delivery
    Up to a week late

I recently used Faith Direct when trying to locate a pair of shoes that had gone into the sale. When trying to order them instore (Faith stores will order in shoes that are out of stock from their warehouse) I was told that because the shoes had been reduced to £10 from £25 that the assistant was unable to order them in for me, as the minimum order was £20. I was a little disappointed by this and decided to phone Faith Direct to order them.

I phoned the number (freefone) and didn't have to wait long to speak to someone. When I did, I was told that because the shoes had been reduced, that they were unable to deliver them to the store, but because I was a new customer they were willing to put the order through for me anyway! I was very impressed by this! Having the shoes delivered to the store instead of my home address meant not having to pay the £5 delivery charge, which is ideal if you live near a store.

The shoes took around a week to arrive, which I was disappointed by as I thought they would be delivered relatively quickly.

The website is also easy to use, with lots of information and a great range of shoes. You can either order by phone (Faith Direct) or order online, which there is a delivery charge for.

Overall a great service and would use again, friendly staff and easy to use.

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