Written on: 10/02/2006 by gosteve (1 review written)
This PDA/Phone/Camera has everything you could ever want, except reliability.
This unit is the least reliable piece of technology I, and it appears many other XDA purchasers, have ever owned.
I have had my O2 XDA 2 mobile phone for just over 18 months. I have not used it for the last 5 months. It is still in the repair centre! This time having the third main board replaced.
From the day I purchased it, the unit has crashed repeatedly. Endless enquiries to the support hotline were of no assistance. Finally, in absolute frustration, I took it to the repair centre where the main board was replaced - not an inexpensive exercise ($hk 1250). After the repair, the unit did not crash for about 3 weeks. Then the headset stopped working, and then when it did crash again it could not be reset. The outcome? Another main board - fortunately under warranty. After this second repair the unit worked for another three weeks before the speaker stopped working. The outcome? You guessed it - another main board failure. This time the repair centre want $hk 3230 to effect the repair, which is about half the price of a new unit. Needless to say I have finally had enough, and I am going to cut my losses.
If you think I am the only poor schmuk who has had problems with this unit... Thing again! I only know two other people who bought an XDA2. One has had a much worse time with it than I have, and the other has had problems, but not as bad as mine. After intense pressure from the first of these guys, O2 finally replaced the whole unit with a brand new one, which turned out to be even worse. The other guy has been plagued with crashes and phone problems, and he too is more than a little disgusted with his XDA. When they are working the XDA 2's are excellent, it is just that they don't work very often from what I can see.
If you buy one of these units, I hope you have deep pocket and a high frustration threshold. Please do your research before you buy!
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