techie22's Review of Talk America
8th Feb 2006
Overall Rating
- Value for money
Dial tone 90% of the time
Bad Points
Hours 9-5
Hold time
Overpriced
Have to go through phone company to get things done
General Comments
I switched from my local provider to Talk America in order to get better service and save money each month. I could not have had a more horrible experience. The hours of operation are only until 5PM my time zone and once you do connect you have to go through an automated voice response system, then if you are lucky you will get to hold for 10 to 30 or more minutes for a live person (assuming you dont get dissconnected). Other than the service availability issue there were problems with getting anything done. I had called to make a change on my account and it took them 4 weeks to go through the local phone company to get it done. They are only a middle man, making things more difficult. I had problems with getting over billed as well, and it took months for them to correct it. When I called to disconnect they could not even shut my line off (though if I didn't pay my bill it was shut off immediately with a $50 reconnect fee). I just dont understand how such a company can stay in business. I do not recommend Talk America to anyone looking for phone service. I switched to a voip provider and got a ton of features and free long distance for $25 a month. I was paying $45 a month with Talk America, and NO features.. I am so glad to be done with this company!
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