Funchal, Raga Hotel Review

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3.1 stars
Average rating for this product is: 3.1 out of 5

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jewell's Review of Funchal, Raga Hotel Madeira

6th Feb 2006

Overall Rating

0 stars
  • Value for money
    0 stars
  • Board Basis
    Half board
  • Accommodation
    0 stars
  • Food
    0 stars
  • Location
    4 stars
  • Date of stay
    January 2006
  • Tour Operator
    Not supplied
  • Customer Service
    0 stars
  • Resort
    4 stars
Good Points

Room cleaned each day, and we were given fresh towels daily


General Comments

The hotel we were allocated on arrival in Madeira needs complete updating. There was no heating or air conditioning at the Raga Hotel. The food was poor, and the portions were very small. The staff weren't trained to serve at tables properly. Plates were just thrown down, and wine was poured in a sloppy manner. There was traffic noise all night along with the barking of local dogs. A party of 6 German youths decided to have a slanging match 2 nights running in the early hours, so no sleep was had, and the hotel did nothing about it.

One night, for a main meal, I was served up 4 very small slices of cold meat, one lettuce leaf, half a tomato and some kind of beans. There were no potatoes of any kind, and the desert was the same for 7 nights. Take your pick from fruit salad or caramel.

The sea green tiles in the bathroom were horrendous, and there was a constant musty smell in the room.

The staff weren't trained in customer relations as no one spoke to us. We own our own business and deal with many customers each day, and if we treated them like this we would not have a business left.

My husband and I were celebrating our wedding anniversary and it was spoilt by this hotel. In the First Choice brochure the Raga is advertised as a comfortable and friendly hotel with a 4 star rating, and we will be contacting First Choice to recommend they remove it, as they are giving a false impression.

Overall, it was a disaster of a holiday!

Not all hotels in Madeira have this problem, and Madeira is a beautiful place for a holiday!

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