Creative Labs Creative Zen Xtra 60 GB Review

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Creative Labs Creative Zen Xtra 60 GB
3.1 stars
Average rating for this product is: 3.1 out of 5

From 1 rating and 3 reviews

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shagrat's Review of Creative Labs Creative Zen Xtra 60 GB MP3 Player

27th Jan 2006

Overall Rating

0 stars
  • Value for money
    0 stars
  • Sound Quality
    3.5 stars
  • Features
    2.5 stars
  • Time MP3 Player Owned
    6 - 12 Months
  • Battery Life
    3.5 stars
  • Memory
    60GB
Good Points

Good sound quality


Bad Points

Very poor customer service
Very poor build quality


General Comments

I bought a Creative Labs Creative Zen Xtra 60GB MP3 player off the internet via a UK company. It broke with a hard disc problem after 6 months. I then spent 2 months trying to get Creative to accept it back, as they would not accept the Email receipt I received from the web seller (very common nowadays) as proof of purchase. Even though I had registered my product when I brought it via their website. That obviously doesn't count for anything. Then as soon as they sent me back the player, it was a replacement, so I lost 50GB of music that took me 3 years to collect. The new one I got back lasted 4 months, and had the same fault. By this time my original warranty was out, even though a completely new player had only lasted 4 months. Creative were not interested at all. I paid £300 pounds, and I expected a product costing that much to last for years! I also had it on my desk at work, so it was not being shocked at all. Poor product poor company. I will never buy anything from them again.

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