LWUK's Review of HomeChoice
27th Jan 2006
Overall Rating
- Value for money
- Customer Service
- Time Service Used1 - 6 Months
- Features
None
Bad Points
Unreliable technology
Bad customer service
General Comments
It takes about 10 - 20 minutes until you speak to someone from the HomeChoice Digital TV technology helpline (our Customer Care team is committed to answering 90% of all calls within 15 seconds, as per the HC website is a joke!)
The TV service stops several times during peak times. Hence you have to reboot the box which is annoying.
I experienced the broadband service not working a couple of times, and in one instance it took 2 hours until it was up and running again. Last night the service didn't work at all! Apparently they can't fix it, so an engineer has to come round... IN 4 DAYS TIME! For the entire weekend I won't have TV or broadband!
I complained to customer care, but for a refund I have to call back once it is up and running again! Surely it should be their responsibility to take care of their customers! In the end they always blame it on BT
Well, that's my experience after 1 month... 1 down, 11 to go!
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