Written on: 26/01/2006 by AngryShopper (21 reviews written)
Never got that far!
Apparently, they couldn't care less for people trying to purchase their services.
I'm in the process of setting up a new Internet Merchant/sales site. Nothing fancy (and I won't mention the URL here, as I'm not on a freebie trip), but I did need some method of accepting payment via credit card and debit card. The Fasthosts Ecommerce package looked excellent. Good pricing, and seemingly a professional outfit, if you believe the website.
I had a few queries, namely about shopping cart integration etc., so I picked up the phone and called the Fasthosts sales team. All I got was a vague suggestion that I use "Actinic" end of call. I thought that this was just the usual problem of talking to a salesman rather than to a techie, so I emailed them with my questions and a request for a site that uses their service. I'm still waiting for their reply. I suspect that I might terminate of old age before it ever arrives.
Feeling that this isn't the kind of treatment a potential new client expects I've taken my business elsewhere.
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