B&Q Review

Watch this item
B&Q
1.3 stars
Average rating for this product is: 1.3 out of 5

From 8 ratings and 89 reviews

Thumb down 15% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


violetxxx77's Review of B&Q

26th Jan 2006

Overall Rating

0 stars
  • Value for money
    0.5 stars
  • Quality of service
    0 stars
  • Goods purchased & cost
    Towel rail, Hooks, Wine rack
Good Points

None


Bad Points

Delivery, promises, dealing with different person every time


General Comments

Ordered some items (towel rail, some hooks and a wine rack) in October 2005. In November 2005 was told earliest delivery date was 21st December 2005. Half the goods appeared on January 5th 2006. Then phone message from B&Q stating 24th February earliest delivery date and asked me to confirm ... except they didn't leave a telephone number. Another phone call from promising March 7th Delivery. Complained and was told I would be called within 2 hours to discuss my complaint and that note added to order to prioritise my items. No-one called back. Another call to promise March delivery. Asked if order had been prioritised. No. Told young man that I didn't believe delivery date and that it was interesting that B&Q have a section for compliments on the website but nothing for complaints. Expect the system would be overloaded if they had one. Asked for complaints Dept and was told it was on a Business Park in Doncaster. he couldn't give me a telephone number or name to call.

Remember - all reviews on Review Centre express the reviewer's opinion, not necessarily ours.
If you disagree with a review then please let us know by writing a review of your own or adding a comment.

Tweet This Review

On average, people found this review very helpful

How helpful did you find this review?


Members' Comments onvioletxxx77's Review

  • martin ungaro on 8th Feb 2006

    Try B&Q Customer service on 02380 217537.

  • violetxxx77 Rank: Lance Corporal on 9th Feb 2006

    Already been through Customer Services. They apologised but as usual couldn't do anything about it. Now the recorded message states there's been a fire at the warehouse and kitchen and bathroom items will be delayed! So whats new ... just means that they have an excuse now.

  • violetxxx77 Rank: Lance Corporal on 22nd Feb 2006

    Well, well, well, another call from B&Q telling me that my delivery date of 23rd February 2006 is to be postponed to 8th April 2006. No mention of the March 7th 2006 delivery I was promised during one of their calls. I have started mentioning the year as I suspect that this may well run into 2007 !!!
    All this for a couple of small items ordered in October 2005 !!!!!!!!!!!!!