Benson16's Review of First Choice www.firstchoice.co.uk
24th Jan 2006
Overall Rating
- Value for money
- Ease Of Navigation
First Choice did not have any good points whatsoever.
Bad Points
All the extras we paid for on the holiday e.g flight meals, extra legroom etc was not delivered. The staff on the flight and on the ground didn't want to take responsibility and asked us to take it up with the London Office. No one wanted to deal with it. Very incompetent and dismissive. Well they already have your money, why care.
General Comments
I booked with First Choice last year, firstly the sold the Hotel as a 5 star and it was not. It was officially 4 star. I paid for extra legroom for the whole family. Only three of us got it. Paid for children's meal, got exactly the food everyone got, extra apple though. My husband and I paid for champagne meals. Delivered on the outbound but not inbound. The hotel was full of lager louts, overcrowding around the pool and tacky decor. When we asked to move hotels, no one was on hand to help. Left us waiting for 5 hours in the lobby, hungry and tired. I had five children with me. In the end the hotel manager took over and transferred us to another hotel. It took 4 days before anyone from First choice came to find out how we were or where we were. Never ever travel with First Choice. Incompetent staff and all they want is your money. Their excuse was that it was my choice to leave. I thought they promoted themselves to be on hand when needed.
Be it on your head if you choose to travel with First Choice. Be prepared for below sub-standard.
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