Indesit D63 Review

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Indesit D63
1.3 stars
Average rating for this product is: 1.3 out of 5

From 2 ratings and 19 reviews

Thumb down 16% of users recommend this product

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jonesdr's Review of Indesit D63 Dishwasher

24th Jan 2006

Overall Rating

0.5 stars
  • Value for money
    1 stars
  • Special Features
    Not supplied
  • Durability
    2 stars
  • Service & Support
    0 stars
  • Owned Product For:
    More than 1 year
  • Ease of Use
    2.5 stars
  • Style
    1 stars
Good Points

On the whole, over the 5 and a half years we have had it, it has worked fairly well, although there have been times when I have had to hand wash items again to get them clean.


Bad Points

Indesit customer service is absolutely appalling.


General Comments

While our Indesit D63 dishwasher performed OK for the first 4.9 years, on the eve of the extended warranty expiring so did the machine. After the 5th 'engineer' failed to fix it, I pointed out that the warranty said that the machine would be replaced if Indesit couldn't fix it. They said that they wouldn't consider a replacement until it was at least 10 years old. In all it took 9 visits to fix a broken pump. This included 1 trip to fit the new pump, 1 to fit some sort of electrical kit, 6 to try (and fail) to figure out why it still wasn't working, and the last one to find out that the new pump had not been fitted correctly in the first place, and that the person that fitted the electrical kit didn't bother reconnecting the wires (he just left them hanging free!!).

I worked out that even at a conservative £40 for a call out it would have been cheaper for them to have given us a new machine, but they didn't.

In total my wife and I wasted 2 weeks of our leave waiting for an 'engineer'?? to arrive.

When you phone them up and ask to speak to a supervisor they refuse to put you through, but instead give you an email address. They then ignore your emails.

I certainly will not be buying an Indesit/Hotpoint product ever again.

The most telling thing was when I asked the last Indesit engineer (the one that finally fixed the machine) what he would recommend - he said Bosch.

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