La Redoute www.redoute.co.uk Review

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1.3 stars
Average rating for this product is: 1.3 out of 5

From 1 rating and 32 reviews

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mc215's Review of La Redoute www.redoute.co.uk

22nd Jan 2006

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer service
    Non-Existant
  • Quality of website
    1.5 stars
  • Goods purchased & cost
    Dresses £30
  • Delivery
    Still waiting
Good Points

Women's clothing range which is different from the average high st offering


Bad Points

Poor customer, service; persistent junk mail; non-delivery of goods


General Comments

I ordered three dresses from La Redoute. They charged me for the goods and dispatched them - but to the wrong address. Three months later, 2 helpline emails that have gone unanswered, 4 calls to their 'helpline', 1 complaint in writing and four sets of further junk mail later - and they have failed to provide a refund, to close my account or offer a written apology.

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