San Pawl Hotel, St Paul Bay Review

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2.6 stars
Average rating for this product is: 2.6 out of 5

From 1 rating and 13 reviews

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vickyb3112's Review of San Pawl Hotel, St Paul Bay Malta

20th Jan 2006

Overall Rating

0.5 stars
  • Value for money
    1 stars
  • Board Basis
    Half board
  • Accommodation
    0.5 stars
  • Food
    1 stars
  • Location
    1.5 stars
  • Date of stay
    August 2005
  • Tour Operator
    Thomas Cook
  • Customer Service
    0.5 stars
  • Resort
    1 stars
Good Points

Pool bar staff very friendly, entertainment daily,10 mins walk away from sea front, bars and lovely maltese restaurants. Lots of tours close by to choose from to go Comino, Gozo etc..


Bad Points

Manager & reception staff very rude, Evening dinner tasted like rubber was repeated every 2nd night.


General Comments

My boyfiend and I stayed at the San Pawl in August last year as soon as we arrived the woman was very rude when she was checking our details when we eventually got our key no-one told us where to go. The room itself was larger than I thought it would because we paid the supplement to have the fridge & air con. After a couple of hours in the hotel our toliet wasn't flushing and was flooding the bathroom into the bedroom area, we complained to the reception and was told the manintenance man was not back for a couple of days and the maid would give us more towels and we had to wait. It took 5 calls to reception to eventually get the manager to come to our room to sort the problem out. A few days later it happended again, and again a few days later and again ,we were 10 days into our holiday and still we were never given an option to change to another room, it took them 12 days to change us to a different room, the manager acted as if it was as if we had caused the problem. I would not go back to the San Pawl purely for the attuide of the manager & staff there. The day we were leaving there were a couple of girls complaining about the same thing we had went through. I really don't think these people care about customer service & in the impact it has on their guests.

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