NatWest Mortgage Review

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0.8 stars
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katyboo's Review of NatWest Mortgage

19th Jan 2006

Overall Rating

0 stars
  • Value for money
    2.5 stars
  • Repayment Method
    Repayment
  • Product
    Fixed rate
Good Points

Good rates
They offer 100% mortgages
I also bank with Natwest


Bad Points

Bad customer service - Not any good at contacting their customers


General Comments

Me and my partner have recently applied for a mortgage with NatWest. Well, where should I start?

From day one of applying for this mortgage I have had nothing but stress. This is our first property and we had no idea what the process was. Let's just say that they haven't got a clue when it comes to handling mortgages. I used the NatWest call centre to take out my mortgage. From taking out the mortgage, which was in November 2005, we still haven't completed due to NatWest. Their communication levels are poor, and the only way you'll know something is buy calling them.

I would advise you to look elsewhere, unless it's a last resort, as they have done nothing but cause me trouble, and still are now. Me and my partner are under 21, and we knew this would be difficult because of our credit rating, but that is not the case here, it's difficult because of them. We are still going with NatWest because we have paid a lot of money out, and feel that we can not afford to go through this again. After our first 3 years fixed rate are done, so are we.

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