abbiewarren's Review of Airtours
16th Jan 2006
Overall Rating
- Value for money
- Customer Service
- Have you booked through this tour operator before?No
None
Bad Points
Worst Customer Service Ever.
General Comments
Airtours flights were really bad, the plane and seats like the 1980's. They put us in a awful hotel for our honeymoon, there was building work and the rooms were awful. The rep was useless and rude!! When we returned to the UK we have written to them on countless occasions and their replies are terrible. The seem to copy the back page of their customer service booklet. They do not read your letters, it has taken us 4 months just to get a reply from them.
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