Barclays Offshore Premier Banking Review

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0.8 stars
Average rating for this product is: 0.8 out of 5

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vagostino's Review of Barclays Offshore Premier Banking

16th Jan 2006

Overall Rating

0.5 stars
  • Value for money
    2 stars
Good Points

Hard to think of any.
Convenient ATM locations, maybe.


Bad Points

Poor quality control, terrible web site, horrendous service.


General Comments

I opened a Premier account with Barclays Offshore Premier Banking when I moved to the UK simply because I was familiar with the name, and it has been a nightmare. They consistenly overcharge me for wire transfers to other bank accounts, forcing me to call in and get the correct amount refunded.

Their website is perhaps the worst I've ever used (and I've used a lot of banking websites). I stuck around with them because for months they had a statement saying they were 'upgrading' their site, but when they finally did, it was simply a new user interface to their same old, woefully-spartan functionality.

Probably the worst aspect of Barclays, however, is their service. They seem to care nothing for their customers, and consistently try to convince you that their mistakes are your fault. I finally learned a trick that works, however: when you call in and get one of their typically defensive answers or exaplanations, just hang up and call back. You'll get a different answer/explanation the next time from a different rep. Repeat until successful, or until you can switch to another bank, which is what I'm doing.

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