Jessops Online www.jessops.com Review
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From 5 ratings and 9 reviews
56% of users recommend this product
mandinw's Review of Jessops Online www.jessops.com
30th Dec 2005
Overall Rating
- Value for money

- Customer serviceNon-Existant
- Quality of website

- Goods purchased & costDigital Camcorder
- DeliveryStill waiting
None
Bad Points
Appalling service - Non-existent support for online service, and their email response to urgent requests is non-existent.
I was told the item was in stock, and my order was placed at the end of November - I'm still awaiting news, and it is now the end of December.
General Comments
I was buying my partner a digital camcorder (JVC GR D290) for a Christmas present and was advised to buy from Jessops, even tough their prices were higher than many online suppliers. I placed my order on the website at the end of November, with the item clearly in stock, and I received an email to confirm my order. By the 2nd week in December, I sent an email to ask where my purchase was... No reply... I sent a second email, and I received an email 3 days later saying they would look into it... After chasing them by email again, and 1 week before Christmas, I was told my item was out of stock... DISGUSTING!!
If I hadn't hassled them I would have ended up with no present, and not even an email to say they couldn't honour the order. Thankfully Amazon came to the rescue and delivered within 3 days - Fabulous!!
I will NEVER buy from Jessops online or high street again. How can they let people down without even a warning at Christmas?
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