Jessops Online www.jessops.com Review

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Jessops Online www.jessops.com
1.9 stars
Average rating for this product is: 1.9 out of 5

From 5 ratings and 9 reviews

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mandinw's Review of Jessops Online www.jessops.com

30th Dec 2005

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer service
    Non-Existant
  • Quality of website
    0 stars
  • Goods purchased & cost
    Digital Camcorder
  • Delivery
    Still waiting
Good Points

None


Bad Points

Appalling service - Non-existent support for online service, and their email response to urgent requests is non-existent.
I was told the item was in stock, and my order was placed at the end of November - I'm still awaiting news, and it is now the end of December.


General Comments

I was buying my partner a digital camcorder (JVC GR D290) for a Christmas present and was advised to buy from Jessops, even tough their prices were higher than many online suppliers. I placed my order on the website at the end of November, with the item clearly in stock, and I received an email to confirm my order. By the 2nd week in December, I sent an email to ask where my purchase was... No reply... I sent a second email, and I received an email 3 days later saying they would look into it... After chasing them by email again, and 1 week before Christmas, I was told my item was out of stock... DISGUSTING!!

If I hadn't hassled them I would have ended up with no present, and not even an email to say they couldn't honour the order. Thankfully Amazon came to the rescue and delivered within 3 days - Fabulous!!

I will NEVER buy from Jessops online or high street again. How can they let people down without even a warning at Christmas?

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