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- Toucan4life's review
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| Content | 1.1/10   |
|---|---|
| Reliability | 2.6/10 |
| Customer Service | 1.8/10 |
| Speed Consistency | 2.4/10 |
| Value for Money | 1.6/10 |
| Reviewer Rating | 1.3/10 |
| Overall Rating | 1.5/10 |
By Toucan4life on 30th Dec 2005
| Content | 0/10 |
|---|---|
| Value for money | 0/10 |
| Overall value | 0/10 |
 Toucan4life's recommendation | |
None.
Everything from the Tech Support to their exceptionally dubious contract.
I've been with Toucan Broadband for almost 2 months now, and I lodged a complaint the very day my line went active. 2 months on, they claim I suffer from slow (re: non-existent) speeds due to me being a heavy user. I enquired deeper into what that might entail, and I was informed that I would be capped during peak hours. Heavy usage is downloading 2GB in 1 week, and peak hours are between 4pm and 11pm. It doesn't seem to matter to any single member of Toucan, including the 3 team leaders, and 8 or 9 customer support reps I spoke to.
Important, please be aware that:
| Helpful | Unhelpful | Agree | Disagree |
|---|---|---|---|
| 1 | 0 | 3 | 0 |
Total Respect: +4
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Bombjacker
on 15th Jan 2006