Shoebuy www.shoebuy.com Review

Overall Rating

Had the product I wanted/free shipping

Inventory not accurate, shipping far far slower than industry average, rude and unhelpful customer service

I purchased a pair of Adidas sweat pants for my husband for Christmas. I ordered these on 12/13 from Shoebuy.com. Although Shoebuy shipped out on 12/15, they will not arrive until 12/27, too late for Christmas.

I was really furious, called Customer Service, and spoke to both a regular representative, as well as a supervisor. Both displayed a massive attitude, and just said that's how it goes, they make no special effort to get anything on time for Christmas, and that I really should have called on the phone if I wanted to make sure it came by Christmas (of course, they don't mention on the Web site that you need to get on the phone with them if you want to make sure it will be there by Christmas, this is some trick you're supposed to know).

I ended up speaking to the director of Customer Service, who had the identical mealy mouth things to say and identical bad attitude--they make no apologies, buyer beware. Bottom line--no present by Christmas, absolutely no apology, and a reluctant offer of $2.80 refund if I wanted it. I had the feeling they get lots of angry calls like this every day, they were very nonplussed by me, and that's just the way they do business. Who cares about a bunch of angry customers if the orders keep rolling in?

I warn anyone who wants a present delivered by a certain date to order from anywhere but Shoebuy. I thought thirteen days before Christmas was a reasonable amount of time for an order--I was wrong if you're ordering from Shoebuy. I bought about 10 other items from other online stores on that same day, and they all got here last week except for the Shoebuy order.

Be smart, buy elsewhere. I will never buy from Shoebuy again (Zappos didn't carry the pants I was looking for or I'd never have bought from Shoebuy in the first place), and I recommend that those who actually want to receive the products they ordered in a reasonable amount of time stay far far away from Shoebuy, unless you just want to let yourself in for a whole lot of frustration!