Debug Tech's Review of Mesh Custom built Computer
21st Dec 2005
Overall Rating
- Value for money
- Ease of Use
- Time Computer OwnedBetween 1 - 4 Weeks
- Ease of Set Up
Simple to order. Nice prices.
Bad Points
Customer service throughout the delivery period
General Comments
Having received my order confirmation and delivery date for a nice deal on an Athlon64 3000+ with 19"TFT for under £500 from Mesh Custom Build computer systems, I was quite pleased that my 14 year old daughters surprise Christmas present was in the bag.
Several days later I noticed by chance that there was a message on the BT answering 1571 service which had been there for a couple of days, asking me to get in touch with Mesh as there was a problem with my details. The problem was sorted over the phone. No email though, which I thought a bit strange for an internet retailer.
What prompted me to write this review however, was when MESH phoned to inform me that the delivery was going to be a day late; It didn't occur to the caller to ask for me, but just happily passed the information on to my daughter who had answered the phone. NICE ONE MESH!!
When I phoned Mesh to point out the error of their ways, I was informed that around 250 customers had been affected by the delay, and so it would have not been viable to send out emails to all of them. Surely an internet trader can sort out a mass mail for such occasions and not be so solely dependent on the phone, and surely at this time of year common sense would tell call operators to be careful who they pass information on to.
As I am reviewing the customer service side to Mesh, I will give everything an average of 5, as the Spec of the machine is good for the money.
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