NTL:home - TV, Telephone & Broadband Internet Review

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NTL:home - TV, Telephone & Broadband Internet
2 stars
Average rating for this product is: 2 out of 5

From 1 rating and 29 reviews

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jimmeh's Review of NTL:home - TV, Telephone & Broadband Internet

20th Dec 2005

Overall Rating

2 stars
  • Value for money
    1 stars
  • Customer Service
    1.5 stars
  • Time Service Used
    1 - 6 Months
  • Features
    0.5 stars
Bad Points

Off-shore call centres


General Comments

I had NTL Broadband installed, but no user-name or number was given to me. I tried to cancel my subscription because of this service, and so I called the helpline. I got through to an adviser who was obviously not based in the UK, as he could not understand a word I was saying. I wanted to cancel my subscription, but since I had no user-name, I had to give him my name and address. After fifteen minutes of trying to spell my surname, I mistakenly thought he had finally got it. I was charged month after month thereafter, because the adviser assured me my subscription would be cancelled and it wasn't. I refused to pay, and I was threatened with legal action to make me pay. Letters to the customer service department went unanswered.

It is now sorted out after six months and many letters.

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