NTL:home - TV, Telephone & Broadband Internet Review

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NTL:home - TV, Telephone & Broadband Internet
2 stars
Average rating for this product is: 2 out of 5

From 1 rating and 29 reviews

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jj1978's Review of NTL:home - TV, Telephone & Broadband Internet

19th Dec 2005

Overall Rating

1.5 stars
  • Value for money
    3 stars
  • Customer Service
    1 stars
  • Time Service Used
    Over 1 Year
  • Features
    3 stars
Good Points

Reliable equipment
Quick to sort any problems


Bad Points

Customer Service when moving house


General Comments

I phoned NTL one month before I was due to move house. Their website said I had full services available at my new address, so I tried to book an engineer by phone. I was told that their system was "down", but the engineers were readily available, so I was to call back next week. I tried that, and the system was still "down"!! Is it ever "up"? I was then told to call back a week before I was due to move and book then. I called a week before, and the person said services were not available in my new area. I tried to cancel my subscription (I've been a subscriber for over 5 years), and I was told I had to give a months notice. So they'll charge me for providing me with no service (my package is about £65 per month). I said "no way was I paying", because the first 2 times I called the operator said nothing about not being able to provide service in my new area. After many calls and a letter to head office, they eventually wrote off the bill, but only after trying every trick in the book to make me pay - including threatening me with court and cutting off my non-existent services.

NTL, when I never called customer service, were great, reliable equipment and quick to sort any occasional fault. My advice, when you call customer services, keep a diary of everyone you speak to, the nature of the conversation, and the date and time. Otherwise they'll pretend you never called, and try and squeeze you for every penny they can.

I do recommend because it's still cheaper than BT with Sky, but be careful when contacting customer services.

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