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| Customer service | 6.7/10 |
|---|---|
| Value for Money | 7/10 |
| Overall rating | 7.2/10 |
By clark1241 on 19th Dec 2005
| Customer service | 0/10 |
|---|---|
| Value for money | 0/10 |
| Overall value | 0/10 |
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Arrived at Carcraft Rochdale excited about buying my first car and on arrival was greeted by the salesman, was asked questions about the type of car I would like. Once found the car I liked I went through all the details, I signed up for a finance contract of paying 108 pound a month over 60 months totalling in the regions of 6500 with 2 years free warranty. 2 months later and I check my banking online and realise I have two direct debits, one for 109 pound and one for 108 pound. I was bemused so got in touch with the direct debit companys, one was the company I had signed up for with Carcraft, the other was a company in BELFAST saying I agreed to 60 monthly payments to them also, my car would total upto 13000+ I ring carcraft and the go on telling me I'm paying for my 'free warranty' and also data protection which was not mentioned to me.
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