Fortnum & Mason Christmas Hampers Review

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3.7 stars
Average rating for this product is: 3.7 out of 5

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scaffs's Review of Fortnum & Mason Christmas Hampers

16th Dec 2005

Overall Rating

1 stars
  • Value for money
    1 stars
Good Points

Helpful staff in USA


Bad Points

Fortnum & Mason!


General Comments

My review is not so much about Fortnum & Mason hampers themselves, but rather the great difficulty I experienced in trying to order one!

I tried ordering a Christmas hamper through the Fortnum & Mason UK website, only to have the site crash on me three times just before completing the registration process and having to start again each time. So I tried to ring the store. The number given on the website rang and rang and rang. I tried two or three times to no avail. I eventually got through to the Hampers Department and began to place my order. On giving the delivery address in the USA, I was told they couldn't help me (despite the product being listed on their UK website as ideal for export!) and that I had to go through their US site.

After being put on hold again, I was given a number I could try in case their website was as precarious as the UK one, and eventually got through to a helpful member of staff in the US. Their system was excruciatingly slow however, and it took me another full 30 minutes to place my order.

By the end of this process I sincerely wished I hadn't bothered, and will certainly never order from Fortnum & Masons again!

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