Alltel Review

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1.7 stars
Average rating for this product is: 1.7 out of 5

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hatesfandango's Review of Alltel Mobile Phone Network

14th Dec 2005

Overall Rating

0 stars
  • Value for money
    0 stars
  • Signal Coverage
    0 stars
  • Time with Network
    Over 1 Year
Good Points

None


Bad Points

Billing practices.


General Comments

I canceled my Alltel service, effective the end of the month. Even so, I was billed for a portion of the following month.

I called Alltel customer support, and after giving my phone number three times(!) and waiting on hold various times, was told that I was being billed to the end of the billing cycle. Even though Alltel admitted that they had disconnected my service three weeks prior to the end of the billing cycle!

I talked with three different customer service reps, and they all thought it was perfectly reasonable to bill me for three weeks when my service was disconnected, citing "company policy".

Alltel will get no more business from me!

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