New Delhi, Hotel Ajanta Review

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New Delhi, Hotel Ajanta
4.1 stars
Average rating for this product is: 4.1 out of 5

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amybarnes's Review of New Delhi, Hotel Ajanta India

14th Dec 2005

Overall Rating

0.5 stars
  • Value for money
    1 stars
  • Board Basis
    Room only
  • Customer Service
    0 stars
  • Resort
    0.5 stars
  • Date of stay
    Nov 2005
  • Accommodation
    1 stars
  • Food
    0 stars

We arrived at the Hotel Ajanta at 3am after a very long flight. Our driver met us at the airport and we were impressed that he was there as hadn't had any confirmation regarding this. However, despite the time of arrival one of the managers insisted on trying to sell us a tour despite us saying we would rather wait until the morning to discuss this. We had reserved a double business room but were allocated a twin room which was shabby and the extractor fan was extremely noisy. The next evening we asked the staff if they could recommend somewhere to eat and they suggested their own rooftop restaurant. Unfortunately what was served was the cold remains of the lunch time buffet. The food was sitting outside and the burners underneath had long gone out and the food was barely edible. We booked a tour with the hotel to take us to Agra and Jaipur. We encountered a number of problems with this. The lack of communication between the staff at the hotel meant that no one knew about our tour the morning we were supposed to leave. We were eventually ushered into a car and driven away with a driver who had not been told our itinerary and who could not speak English. On Day 3 of the journey our driver anticipated taking us back to Delhi, however we had another night left in Jaipur. This caused much frustration and anxiety and was eventually resolved by our very helpful tour guide contacting Ajanta for us. When we returned to the hotel we were greeted with a frosty reception who criticised us for not taking vouchers with us on our journey. However, we were not told once that we would need vouchers, which turned out to be to give to our hotels as proof we were on a tour. This explained why we encountered such confusion but this could have easily been avoided if the staff at Ajanta communicated with each other and ourselves more effectively, and politely. Overall we were disappointed with the hotel as we found the staff unhelpful and rude. We also had a visit from one of the members of staff at 10pm one evening to check up on us which we thought very odd. I would not stay in this hotel again.

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