Just2Sofas Review

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1.8 stars
Average rating for this product is: 1.8 out of 5

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rede31's Review of Just2Sofas

14th Dec 2005

Overall Rating

0 stars
  • Value for money
    0 stars
Good Points

None


Bad Points

Failed to deliver twice, ignorant customer care staff who never return calls. They make up any excuse possible. DON'T USE!


General Comments

Haddon House is a disgrace they contacted my 2 days before first delivery was due to say my item was out of stock. The day after I got a call saying the van my sofa was on had broken down (errrr I was told the prior day it wasn't in stock!!). So I then got told it would arrive on the Thursday. Waited in all day no delivery, called and had no reason given why it had failed to come. Waited to be contacted but no calls, contacted them again and again. Loads of excuses made by them. The staff are well trained in telling you what they think you want to hear. Utter rubbish so today I was told I now have to wait until January, so I have no sofa for Christmas (great Xmas for my family this year) I was told with the first call I'd get a temporary sofa guess what no I haven't!!! They don't care so don't use them try another sofa company instead.

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Members' Comments onrede31's Review

  • rede31 Rank: Lance Corporal on 23rd Apr 2006

    Update on my review, I eventually got fed up with haddon house (aka just2sofas) not delivering my sofa, so I contacted trading standards and was informed that I should give them 10 days written notice under the sales of goods act 1972.. and if they failed to deliver within the 10 days, I could cancel the agreement. I did and they didn't deliver. I then sent a second letter informing them I was cancelling it and sent a copy to the credit company too as I had purchased mine with their credit plan...they were told they had to collect it within one month if not they would be liable for costs. They collected promtly (amazing they can't do this when delivering the goods in the first place) I would advise anybody else who has bought on credit and is still awaiting goods to contact trading standards and do the same as I did...I went out and purchased a sofa elsewhere which cost less and is far superior in quality and actually smells of leather unlike Haddon houses shabby cheap sofas. oh and best of all it arrived in less than a week ..Haddon house is a disgrace and should not be allowed to trade.