elisabethhunt's Review of Kemma Software BridgeTrak for Web
12th Dec 2005
Overall Rating
- Value for money
- Ease of Set Up
- Time Software UsedOver 1 Year
- Ease of Use
Exceptionally powerful for the price! Hard to find similar features even in much more expensive products.
Really cool auto-escalate features.
Bad Points
Takes a bit of time to set up.
General Comments
Since we started the BridgeTrak Help Desk software in April 2003, my opinion of the software and vendor have dramatically improved. I am able to run fairly complex auto escalate functions (e.g. sending a survey to customers whose issues have been marked "solved"), and can create a pile of queries to help me keep an eye on the help desk. We bought the basic package, and added BridgeAutoEscalate and BridgeAccess (allows users to login and see their own issues and search the knowledge base.) I bet you'll not be able to find a package with as many features anywhere near the price of BridgeTrak for web. It is still somewhat complex to set up, but worth it once you've got it running.
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