Iberia Airlines Review

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Iberia Airlines
1.5 stars
Average rating for this product is: 1.5 out of 5

From 14 ratings and 182 reviews

Thumb down 23% of users recommend this product

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eflor's Review of Iberia Airlines

7th Dec 2005

Overall Rating

0.5 stars
  • Value for money
    0.5 stars
  • Flight From - To
    Madrid-Amsterdam
  • Flight on time?
    2 stars
  • Comfort on flight
    1 stars
  • Flight Date
    12/2005
  • Ticket class
    Economy
  • Customer service
    0.5 stars
  • Quality of food
    0 stars
Good Points

None


Bad Points

Everything


General Comments

I all agree this Iberia Airlines the worst airline I've come across. Two years ago I booked a flight with them also, and was denied boarding due to overbooking. I arrived just within 2 hours of take-off, so they said they had the right to deny since I was supposed to be at the airport 2 hours before take-off. There were no compensation rules at that time, so was never compensated.

I was so stupid to book a flight with them again last week. Very unfriendly, I was denied boarding arriving at the gate 15 minutes before take-off, normally no problem. In Phoenix I managed to get on board a US Carrier arriving 15 minutes before take-off at the airport!

I did, however, not got angry since I arrived not very early, so could not say too much. Staff were very unfriendly and I was forced to buy a new ticket for twice the price of the original round-trip by very unfriendly staff in Madrid. Nevertheless, this was just the start of my horrible experience later on. After recollecting my suitcase, I checked in on a 7 hours later flight and finally got to Amsterdam, where I found out that my luggage got lost on the easy direct flight Madrid-Amsterdam.

I am today still trying to get my luggage back, and they are giving me different information every day when calling their non-free information number, sometimes letting you wait for a long time. The first day they said the bag was still in Madrid due to congestion and that it would probably arrive the same day or tomorrow. Now they say they never traced the bag. I do not think they will ever re-imburse anything at all, after an expensive one-way flight.

They seem to be incapable of deliver your luggage on an easy direct flight.

I will never fly Iberia again.

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