Tesco Extra www.tesco.com/extra/ Review

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2.1 stars
Average rating for this product is: 2.1 out of 5

From 4 ratings and 6 reviews

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mabdevil's Review of Tesco Extra www.tesco.com/extra/

6th Dec 2005

Overall Rating

4.5 stars
  • Value for money
    4.5 stars
  • Customer service
    N/A
  • Quality of website
    4.5 stars
  • Goods purchased & cost
    DVD and CD
  • Delivery
    On time
Good Points

Very fast delivery. Easy to use Website. Informs buyer of better deals on sister website, Tesco Jersey. Claims cheaper than Amazon and Play.com.


Bad Points

I have not had anything go wrong so I can't comment.


General Comments

After previously ordering an Evening with Matt Monro DVD for my Mum for Xmas from 101CD, and this being on order from them for 4 weeks, I decided to cancel this order and try Tesco Extra. I had ordered goods from them before, successfully, but I sometimes forget they are there!

The search engine within the site is simple and returns accurate results, on which the buyer is able to click to launch the product to view and/or buy.
As with other sites, you are able to browse and add items to your basket as you wish.
The checkout process is simple and straightforward, and secure and an order number is provided, which enables the process to be followed, if required.
A confirmation email was sent from the site, with the anticipated delivery date. The DVD actually arrived the next day. Excellent!
I had a similar issue trying to buy Acoustic Love CD for my partner for a gift, too. Order originally placed with 101CD, but order shown in process, then out of stock, then on back order, and then not moved for 4 weeks too. I Cancelled this order and re-ordered from Tesco Extra.

The website informs the buyer that it might be cheaper to buy the item from Tesco Extra Jersey, as no VAT is to be paid. They link directly to this section of the site and the process is the same, with no further registration, etc. The CD was actually cheaper than 101CD too. I ordered on Monday and delivery is expected tomorrow (Wednesday). Very good.

Note that as the service I have received has been good, I have not had need to use customer services.

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