La Redoute www.redoute.co.uk Review

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★☆☆☆☆
1.4
From 131 reviews
14.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

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boulerr's review of La Redoute www.redoute.co.uk

“I've ordered twice from La Redoute: the first time I...”

☆☆☆☆☆

written by boulerr on 29/11/2005

Good Points
The clothes ordered were nice

Bad Points
The delivery service is bad and the customer service is deplorable

General Comments
I've ordered twice from La Redoute: the first time I ordered online and the delivery took 5 weeks although all the goods ordered appeared on the website as available for shipping within 24 hours... the second order I placed in September this year and I still haven't received anything: they sent the parcel to the wrong address and someone signed for it. The customer service is the worst I have ever seen, 2 1/2 months, 7 e-mails, 2 calls and 1 letter afterwards I haven't been refunded, I have no idea what is going to happen and it is becoming ridiculous. I will NEVER order from them again and wouldn't advise anyone to!

  • Clothes, total of £90

    Goods purchased & cost

  • Still waiting

    Delivery

  • Quality of website

  • Value For Money

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Molley's Response to boulerr's Review

Written on: 08/01/2006

I ordered 1 item from their website on 1st January and paid for it by card and got an e-mail acknowledgement .I e-mailed asking where it was and followed that up with a phone call to be told my application had been rejected .i explained I did not want Credit and had paid for it .She said there was no trace of the order or payment so I ordered on-line again and got another acknowledgment .I then got an e-mail saying my application had been rejected .A further phone call to some muppet who was most unhelpful resulted in me speaking to a young guy who said the company was credit based but took the order as a cash sale using my card although he asked how many years I had lived at my address. He said it was for credit scoring although I again said I did NOT want credit ....
<br>I've sent a stinking letter to them as their website says you CAN pay by card ...Worst company on Internet ,and I have ordered from loads ...

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