La Redoute www.redoute.co.uk Review

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★☆☆☆☆
1.3 / 5
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  • Customer Service

  • Quality of website

  • Value For Money

boulerr's review of La Redoute www.redoute.co.uk

☆☆☆☆☆

“I've ordered twice from La Redoute: the first time I...”

Written on: 29/11/2005 by boulerr (1 review written)

Good Points
The clothes ordered were nice

Bad Points
The delivery service is bad and the customer service is deplorable

General Comments
I've ordered twice from La Redoute: the first time I ordered online and the delivery took 5 weeks although all the goods ordered appeared on the website as available for shipping within 24 hours... the second order I placed in September this year and I still haven't received anything: they sent the parcel to the wrong address and someone signed for it. The customer service is the worst I have ever seen, 2 1/2 months, 7 e-mails, 2 calls and 1 letter afterwards I haven't been refunded, I have no idea what is going to happen and it is becoming ridiculous. I will NEVER order from them again and wouldn't advise anyone to!

  • Clothes, total of £90

    Goods purchased & cost

  • Still waiting

    Delivery

  • Quality of website

  • Value For Money

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Molley's Response to boulerr's Review

Written on: 08/01/2006

I ordered 1 item from their website on 1st January and paid for it by card and got an e-mail acknowledgement .I e-mailed asking where it was and followed that up with a phone call to be told my application had been rejected .i explained I did not want Credit and had paid for it .She said there was no trace of the order or payment so I ordered on-line again and got another acknowledgment .I then got an e-mail saying my application had been rejected .A further phone call to some muppet who was most unhelpful resulted in me speaking to a young guy who said the company was credit based but took the order as a cash sale using my card although he asked how many years I had lived at my address. He said it was for credit scoring although I again said I did NOT want credit ....
<br>I've sent a stinking letter to them as their website says you CAN pay by card ...Worst company on Internet ,and I have ordered from loads ...

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