HomeChoice Review

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1.3 stars
Average rating for this product is: 1.3 out of 5

From 0 ratings and 24 reviews

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oi237's Review of HomeChoice

24th Nov 2005

Overall Rating

1 stars
  • Value for money
    1 stars
  • Customer Service
    1.5 stars
  • Time Service Used
    6 - 12 Months
  • Features
    1.5 stars
Good Points

All in one, as a package it looks good and inexpensive for a basic 1mb internet, digital TV and phone service.


Bad Points

All listed in the review text below but a lot of bad points and if your considering Homechoice I would look elsewhere, even if another service is more expensive, but do the research first!


General Comments

Terrible customer service and support - have spent literally hours on the phone waiting to speak to someone at Homechoice. Misleading advertising on which digital channels you will receive. You cannot break the contract and have to subscribe for at least one year, no matter how bad the service is. Technical faults have been numerous - 'set top box' continually switches itself off which means loss of the digital channel you might be in the middle of watching or loss of the thing you are downloading from the internet. It also means the internet doesn't work even if you just want to surf. The connection has been generally very slow and I'm not convinced that offering TV, internet and phone through the same medium offers a good service as the signal doesn't seem to work effectively, seemingly unable to cope with all three at the same time.

Homechoice seems to spend more advertising in order to lure new customers but virtually nothing on making sure that current customers are happy and receiving a decent service. I would advise anyone to get a cheap 'set top box' if you can get Freeview as it has a much better selection of channels than Homechoice and you only have to pay once for the priviledge (of the box itself).

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