Direct Line Pet Insurance Review

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1.9 stars
Average rating for this product is: 1.9 out of 5

From 0 ratings and 13 reviews

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jimbo79's Review of Direct Line Pet Insurance

21st Nov 2005

Overall Rating

2 stars
  • Value for money
    1.5 stars
  • Customer service
    2.5 stars
  • Have you made a claim?
    Yes
Good Points

Cheap, will pay vet fees directly.


Bad Points

Will not pay out on illness from non essential operation.


General Comments

Had my cat spayed (which I paid for) but the wound got infected so took her to vets to get it looked at and cleaned up. £250 later the cat's fine but Direct Line wouldn't pay out because 'it was the result of a non essential operation'. I thought I was being a responsible pet owner....

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Members' Comments onjimbo79's Review

  • petpal Rank: Corporal on 31st Mar 2007

    This is inexcusable. You were doing the right thing having your pet spayed. It's better for its overall health (meaning the insurance company would have less risk to cover). All vets recommend spaying. Direct Line Pet Insurance should definitely have paid out for this.