BT Mobile Review

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BT Mobile
0.9 stars
Average rating for this product is: 0.9 out of 5

From 1 rating and 24 reviews

Thumb down 17% of users recommend this product

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jonboymc's Review of BT Mobile Mobile Phone Network

21st Nov 2005

Overall Rating

0.5 stars
  • Value for money
    1.5 stars
  • Signal Coverage
    2.5 stars
  • Time with Network
    Over 1 Year
Good Points

Good phone, free


Bad Points

Complete incompetence of customer service, inability to speak to anyone with any kind of seniority. Seem to have failed basic maths tests at primary school when it comes to billing.


General Comments

After a relatively painless 1st year with BT Mobile, I decided to upgrade the phone and tarriff. This is because the initial 12 month contract jumped up to some ridiculous monthly rate.
No problem: one phonecall, new Sony Erikkson arrived next day, promises of £9.99/month tarriff-so far so good. Until following month when next bill came in, the £9.99 had turned into £39. A simple error and easy to fix I thought-NO. I have had to make weekly phonecalls for the last 8 weeks, starting from scratch each time, each time promising to be called back by a second line advisor which has never happened. To add to their stupidity, they managed to debit another £39 out of my account a week later, all in all £78 for what was supposed to be £9.99! 2 months on, no satisfaction-bottom line, direct debit cancelled, off to Tesco to buy a Sim card for a fiver.

VERY POOR-STEER CLEAR!

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