Airline Network Review

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Airline Network
2.2 stars
Average rating for this product is: 2.2 out of 5

From 0 ratings and 7 reviews

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TrevorS's Review of Airline Network Car Hire

7th Nov 2005

Overall Rating

3.5 stars
  • Value for money
    4.5 stars
  • Country & City of hire
    USA San Francisco
  • Choice of vehicles
    Good
  • Date of hire (month/year)
    October 2005
  • Condition of vehicle
    Average
Good Points

Excellent price, good online service,


Bad Points

Changes to booking inefficiently handled.


General Comments

I booked a car online with Airline Network, and had no problems. The car voucher for Dollar USA arrived via E-mail within an hour, excellent service.
When I tried to extend the term of the car hire I ran into a bit of bother. Extensions cannot be done online, so contact with AN's sales office was required. Initially it seemed simple, a very nice man took my details, took my money, cancelled the original voucher, and promised me an email the next day with the new voucher. Of course it didn't arrive. Over the next few days I spoke to several very nice people, all promising an immediate resolution. It took a week in the end, so not too bad, just a little frustrating and a little disappointing.

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