Alcatel SpeedTouch USB Review

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Alcatel SpeedTouch USB
2 stars
Average rating for this product is: 2 out of 5

From 2 ratings and 35 reviews

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Team434.'s Review of Alcatel SpeedTouch USB Wireless Modems and Routers Reviews

12th Feb 2003

Overall Rating

0.5 stars
  • Value for money
    1 stars
  • Quality
    0.5 stars
Good Points

An up-date driver is now avaliable to fix one of its many problems.


Bad Points

Causes blue stop error screens, is difficult to set up, uses USB to connet to PC ( when there are much better alternatives), Looks extremely odd and is a bad light green colour (i have to hide it behind my PC)


General Comments

I joined BTopenworld broadband who supplied me with the Alcatel SpeedTouch USB Modem which i had to pay an extra £80 for. I found that the modem was difficult to set up and unless you know really what you are doing it's easy to get confused and install it wrongly. So it's not very "user friendly" as such. It also looks like nothing i have seen before, i was a bit shocked when i opened the box, its looks nothing like a ADSL modem more like some alien creature. Once set up it was not the end of my problems. Some of the time it would drop the connection. Yep braodband the "always on" connection kept dropping. Also sometimes the modem stops responding ! BTopenworld suggest simply restart your computer (this does work!) Yet who wants to have to do this every time it does it?!? It's a great pain and it just suggests that modems a bit cheap and prone to faults. More serious, later after about having the modem for about 2 months started to get blue stop error screens. This was a serious problem as it halts windows, shuts it down and restarts you computer automatically, so if you were doing any work, it defiantly would not have been saved. I phoned the support line, which i have to say is not useful ! They did not mention up-dating the drivers at all, which was the "fix" to the problem ! They just put it down to hardware or my computer. But from reading many many reviews and comment from this site and others this is a common problem, caused by these modems and that a new up-date needs to be used to fix it. Im still trying to find more good points about the modem . Regards Team434

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Members' Comments onTeam434.'s Review

  • QuentinFinknottle. on 19th Feb 2003

    The blue screen problems may be caused by over-long cables. I have read elsewhere that this modem has a heavy current draw so is on the edge of the USB specification. The total length of your cable (any extension + cable on modem) should be no more than 10 feet. You may have received an extension cable with your modem which takes the length to about 16 feet. This works with some mobos but not others.