Direct Line Pet Insurance Review

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1.9 stars
Average rating for this product is: 1.9 out of 5

From 0 ratings and 13 reviews

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SophieG's Review of Direct Line Pet Insurance

1st Nov 2005

Overall Rating

4 stars
  • Value for money
    3.5 stars
  • Customer service
    4.5 stars
  • Have you made a claim?
    No
Good Points

Easy to arrange on web, simple website. Established company. Good rates for 2 dogs.


Bad Points

Excess jumped from £45 to £65 very quickly.


General Comments

It is hard to beat Direct Line on any type of insurance, especially Pet Insurance. The process is very customer oriented. However, reasonable rates should be considered against increases year on year of excess. If it stays at £65 p.a. I will consider renewing every year, but if it increases yet again next year, I will look around.

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Members' Comments onSophieG's Review

  • KATRINA222 on 8th Dec 2006

    I have noticed when looking at the review sites that this seems to be a complaint echoed by many people...perhaps the insurance companies ought to take note...it might mean more loyal customers if the policies only went up with inflation!!

  • petpal Rank: Corporal on 31st Mar 2007

    Unfortunately vets fees are going up faster than the rate of inflation, mainly because more advanced treatments are becoming widely available. As pet insurance companies pay out vets fees, this is what they have to consider to be cost effective, not the rate of inflation.