Direct Line Pet Insurance Review

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★★☆☆☆
2.0 / 5
From 49 reviews
22.5% of users recommend this

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  • Value For Money

SophieG's review of Direct Line Pet Insurance

★★★★☆
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“It is hard to beat Direct Line on any type of...”

Written on: 01/11/2005 by SophieG

Good Points
Easy to arrange on web, simple website. Established company. Good rates for 2 dogs.

Bad Points
Excess jumped from £45 to £65 very quickly.

General Comments
It is hard to beat Direct Line on any type of insurance, especially Pet Insurance. The process is very customer oriented. However, reasonable rates should be considered against increases year on year of excess. If it stays at £65 p.a. I will consider renewing every year, but if it increases yet again next year, I will look around.

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Katrina222's Response to 215678_SophieG's Review

Written on: 08/12/2006

I have noticed when looking at the review sites that this seems to be a complaint echoed by many people...perhaps the insurance companies ought to take note...it might mean more loyal customers if the policies only went up with inflation!!

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Petpal's Response to 215678_SophieG's Review

Written on: 31/03/2007

Unfortunately vets fees are going up faster than the rate of inflation, mainly because more advanced treatments are becoming widely available. As pet insurance companies pay out vets fees, this is what they have to consider to be cost effective, not the rate of inflation.

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